What We Do

Concierge Services, Inc. supplies concierge staffing service to class-A luxury residential properties throughout Boston, backed by the most comprehensive, thorough training program in the industry and complemented by services to residents online. We also supply Door Attendant and Pool Attendant Service, staffing for special events, and other amenity management services. Concierge Services, Inc. often serves as the primary supplier of staff at properties, but we also offer clients added convenience by making available supplementary staffing service when overnight, weekend, and last-minute staffing needs are in demand.

A Resident Concierge’s duties are varied. He or she serves as a liaison between residents and management, for example, filing service requests, managing emergency-related service matters, and enforcing building policies and procedures. The concierge is also an Ambassador of Hospitality, arranging for residents’ dry cleaning, dinner reservations, tickets to events, or simply providing them with directions to local attractions. Whether he is assisting emergency response personnel during a fire alarm or welcoming residents home, he is the first point of contact for a property. Therefore, great care and consideration is given to the selection, training, and placement of staff. Knowledgeable yet self-effacing,  trusted for professional expertise yet personally unassuming, concierges manage their responsibilities with grace and elan. They are friendly but never too friendly, greeting you warmly as you return home while reassuring clients and residents alike that they are in good hands.

Some duties of the concierge include but are not limited to the following:

  • Welcome residents home
  • Register and announce guests, following proper sign-in procedures
  • Register and announce contractors, following proper sign-in procedures
  • Receive, secure and release packages and dry-cleaning to residents
  • Enforce property rules and regulations
  • Manage and document incidents including noise/smoke complaints
  • Enter service requests for residents, management/maintenance
  • Respond to emergencies
  • Arrange taxi service
  • Provide third party service referrals to residents and guests, eg. pet service; house cleaning; dry cleaning; travel service
  • Make dinner reservations
  • Amenity Management—guest suites; loading dock; common area amenities
  • Communication- Supply clear, concise, comprehensive and correct shift reports to clients detailing activities
  • Serve as a point of contact for property, neighborhood and city activities and events
  • Coordinate services online, customized for the way residents live today
  • Event Planning
  • Arrange white-glove, concierge-catered service and amenities at company-owned resorts worldwide